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Terminal Atrocity

Local Tourism Leader Says Condition of Airport Damages Bali Tourism Promotion


Bali News: Bali, Indonesia, Ngurah Rai International Airport. GIPI, Indonesian Tourism Association, Bagus Sudibya, Angkasa Pura, Airport complaints
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(12/30/2013)

The vice-chairman of the Indonesian Tourism Association (GIPI-Bali) is decrying the abysmal conditions at Bali’s still-under-renovation Ngurah Rai International Airport.

In an article in The Bali Post, Bagus Sudibya, who also owns a range of travel companies, complained:

  • Confusion at baggage collection conveyors due to a lack of proper signage.
  • The general condition of the domestic arrival hall (still under renovation) that  is dirty and run down. Ceiling tiles are missing due to leaks in the ceiling.
  • Waiting rooms that are very small.
  • The public toilets smelling of urine.
Sudibya, while acknowledging that the terminal was not yet completed, questions if it was fair to make passengers suffer such dire conditions.

He warned that the present state of the airport could damage the image of Bali tourism, especially in the midst of a boom in both domestic and international arrivals over the Christmas and New Years Holiday period.

The GIPI vice-chairman asked: “What impression are we giving to visitors who arrive in such conditions when, in fact, we have worked so hard to promote Bali to tourist visitors? We urge them to come, but when they arrive they are greeted by views such as this.”

He called on the airport’s managers to take carrying capacity into consideration in the day-to-day operation of Bali’s air gateway. What's more, Sudibya said he also encountered a traffic jam of several hours’ duration when he tried to leave the airport.

When a spokesman of PT Angkasa Pura I, the managers of the Airport, was asked to comment, he said: “Yes . . . it’s an ongoing project and there’s sure to be inconveniences, but we are doing our best to overcome them.”

The spokesman, Alfasyah, denied that there was a lack of adequate signage at baggage conveyers. He said all the baggage conveyor indicators were fully functioning.


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