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Merpati Instruction on Refunds

Merpati Nusantara Issues Guidance for Passengers Needing to Rebook Flights or Refund Existing Tickets


Bali News: Merpati Instruction on Refunds
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(2/9/2014)

Due to the cessation of all flights by Merpati Nusantara Airlines and pending a future announcement on when the airline might resume scheduled flight operations, Merpati has put the following steps in place to assist passengers holding tickets and flight confirmations on cancelled flights.

  • The telephone number for the Merpati Call Center of 0804 1 621 621.
  • Merpati is attempting, whenever possible, to book their passengers onto alternate flights flown by other national air carriers.
  • Passengers seeking rebooking should contact the Call Center and have their booking code number available to assist Merpati in identifying the original booking and seeking alternatives.
  • Passengers who cannot be rebooked on an alternate flight can obtain a refund of their tickets. Merpati advises that the refund process could take up to 30 days.
A Merpati Nusantara spokesman, quoted in the national media, has expressed regret apologized for the many inconveniences recent developments have cause to Merpati passengers.


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