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Just Trying to Keep the Customer Satisfied

Balidiscovery.com Staffers Get Expert Training in Customer Service from the Bali Institute for Education and Training.


(4/22/2007)

On Wednesday, April 18, 2007, selected members of the reservations and e-commerce departments of balidiscovery.com received specialized training on selling hotels, tours and other holiday products through the Internet by Barry Doesburg of the Bali Institute for Education and Training.

Because of the special challenges of dealing with customers over the Internet and telephone, Doesburg, who is one of Bali's most sought after hospitality trainers, shared valuable insights on how to improve service and cross-selling skills in written communications between the Bali-based staff and the thousands of customers booking via balidiscovery.com from around the world.

Focusing on how to effectively convey the special magic of Bali and its many attractions through written and oral communication, the balidiscovery.com sales team have been made aware of how to better anticipate customers' needs and suggest component elements of a holiday that will result in an overall better experience for Island visitors.



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