Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Come Fly with Me!
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

Come Fly with Me!

Consumer Survey Shows Widespread Disappointment with Services and Facilities at Bali's Ngurah Rai Airport.


Bali News:
Click Image to Enlarge

(9/1/2007)

A survey conducted by the Indonesian Consumer Council Foundation (YLKI) of Jakarta and the Consumers Protection Bureau (LPK) in Bali reveals that 72.5% of the people who use Bali's Ngurah Rai International Airport are unsatisfied with the level of service provided by Island's sole airport.

In a public meeting on Thursday, August 30, 2007, to reveal the results of the survey and elicit comments on how to improve service at the Airport, the Chairman of LPK in Bali, I Putu Armaya, called on Ngurah Rai's management to improve both the facilities and services they provide to the public.

As reported in the Indonesian-language Bisnis Bali, of the 200 foreign and domestic respondents included in the survey only 27.5% said they were satisfied with the level of service provided at Bali's air gateway. Of the 72.5% who expressed dissatisfaction with the Airport's services, chief complaints centered on:

• Check-in procedures as relates to boarding procedures, excess baggage rules, schedules, confirmations and information access.

• Parking facilities

• Toilets

• Airport Service Charges

• Waiting rooms

• Flight delays

• Ticket inspections

• Baggage handling

• Transportation

• Baggage trolleys

• Immigration services

• Porter Service

Respondents suggested that the Airport’s management PT Angkasa Pura I improve the quality of manpower employed at Ngurah Rai to enhance skills, integrity and the credibility of those who earn their living at the facility.

Over Commercialized

A number of respondents complained of the over-commercialization of the airport and too many shops operating at Ngurah Rai.

The Airport's Management Responds

In responding to the criticism contained in the consumer survey, PT Angkasa Pura I's general manager in Bali, Suweta Putra said the input from the public must be greeted positively and used in plans to improve airports services and facilities.

He said plans were now underway that will enlarge passenger waiting room facilities and that he intends to soon invite members of the Indonesian Hotel and Restaurant Association (PHRI) and the Indonesian Association of Tour and Travel Agents (ASITA).


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

       

 
Plaga Wine
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
When Meeting Planners Meet
‘Thank You’ Party held for Members of the Bali MICE Initiative
(2/7/2016)
A Record Year
Bali by the Numbers: Bali Tops 4 Million Visitors in 2015
(2/7/2016)
Enter the Year of the Monkey
Bali Expecting a Surge in Chinese Visitors for Lunar New Year
(2/7/2016)
When Helping Others is Highly Fashionable
Bali Smile Foundation Fashion Show Sales and Fund Raiser in Ubud, Friday, February 26, 2016
(2/8/2016)
The Evil of Advertising
Denpasar Government Begins to Dismantle Roadside Advertising for Cigarettes
(2/7/2016)
Reclaiming Sanity
Tourism Experts Warn Reclamation of Benoa Bay will Only Worsen Critical Over-Supply of Hotel Rooms in Bali
(2/7/2016)
Interview: Rainy Hendriany – Foreign Ownership Update
Foreign Property Ownership in Indonesia – One Step Forward and Two Steps Back?
(2/8/2016)
Half a World is Now Just One Flight Away
United Airlines to Introduce 15-Hour Non-Stop San Francisco to Singapore in June 2016
(2/7/2016)
London Calling
Garuda Indonesia to Fly to London from Jakarta Starting March 31, 2016
(2/7/2016)
Drawing Lines in the Sand
Villagers Issue Deadline Ultimatum of March 20, 2016 to Hotel InterContinental Canggu
(2/7/2016)
Pass the Popcorn!
10th BALINALE Bali Film Festival September 24-30, 2016
(2/7/2016)
Tiger Shows it Stripes
TigerAir Reveals the Look of Planes to be Operated on Oz to Bali flights.
(2/7/2016)
All [News]!