Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Come Fly with Me!
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Jln. By Pass Ida Bagus Mantra,
Jln. Pucuk 1 No. 70X
Denpasar, Bali
Indonesia

24h:
+62 (0)812 3819724
Tel:
+62 (0)361 464 032, +62 (0)361 471 0242

Bali Discovery

SITE PATA ASITA
Bali News

Come Fly with Me!

Consumer Survey Shows Widespread Disappointment with Services and Facilities at Bali's Ngurah Rai Airport.


Bali News:
Click Image to Enlarge

(9/1/2007)

A survey conducted by the Indonesian Consumer Council Foundation (YLKI) of Jakarta and the Consumers Protection Bureau (LPK) in Bali reveals that 72.5% of the people who use Bali's Ngurah Rai International Airport are unsatisfied with the level of service provided by Island's sole airport.

In a public meeting on Thursday, August 30, 2007, to reveal the results of the survey and elicit comments on how to improve service at the Airport, the Chairman of LPK in Bali, I Putu Armaya, called on Ngurah Rai's management to improve both the facilities and services they provide to the public.

As reported in the Indonesian-language Bisnis Bali, of the 200 foreign and domestic respondents included in the survey only 27.5% said they were satisfied with the level of service provided at Bali's air gateway. Of the 72.5% who expressed dissatisfaction with the Airport's services, chief complaints centered on:

• Check-in procedures as relates to boarding procedures, excess baggage rules, schedules, confirmations and information access.

• Parking facilities

• Toilets

• Airport Service Charges

• Waiting rooms

• Flight delays

• Ticket inspections

• Baggage handling

• Transportation

• Baggage trolleys

• Immigration services

• Porter Service

Respondents suggested that the Airport’s management PT Angkasa Pura I improve the quality of manpower employed at Ngurah Rai to enhance skills, integrity and the credibility of those who earn their living at the facility.

Over Commercialized

A number of respondents complained of the over-commercialization of the airport and too many shops operating at Ngurah Rai.

The Airport's Management Responds

In responding to the criticism contained in the consumer survey, PT Angkasa Pura I's general manager in Bali, Suweta Putra said the input from the public must be greeted positively and used in plans to improve airports services and facilities.

He said plans were now underway that will enlarge passenger waiting room facilities and that he intends to soon invite members of the Indonesian Hotel and Restaurant Association (PHRI) and the Indonesian Association of Tour and Travel Agents (ASITA).


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

       

 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Sunset Swim Ends Tragically
Finnish Tourist Drowns Off Berawa Beach in Bali
(2/18/2018)
Making a Difference in the Lives of Bali Children
Australian Margaret Barry Honored with Order of Australian Medal for Her Work with Bali Children Foundation.
(2/18/2018)
Bale Banjar Culture Club: Balinese Music Demystified
Vaughn Hatch of Mekar Bhuana Speaks on Balinese Music at March 11, 2018, Bale Banjar Lecture – Ayoda Resort Bali
(2/18/2018)
350-kms by Hand Cycle Around Bali
Giro Hand Cycle Ride Around Bali April 28 – May 1, 2018
(2/18/2018)
Writing it Long, Writing it Clear
Protestors Bring 150-Meter-Long Banner to Governor’s Office Rejecting Reclamation of Benoa Bay
(2/18/2018)
Canines Who Dine on What You Don’t
Hotel in Ubud Recycles Leftover Food to Feed Hungry Bali Dogs
(2/18/2018)
Hate Two Pieces
Angry Citizens Demand Removal of Hotel Advertisement on Denpasar – Gilimanuk Highway.
(2/18/2018)
It’s All Happening at the Zoo!
Bali Zoo Booming Over Chinese New Year Period
(2/18/2018)
Banyuwangi as a New Gateway to Bali
Banyuwangi – the Quick Way to Access Bali’s West and North, Now Poised to Become International Airport
(2/18/2018)
Fore Play in Nusa Dua
Free Golf Lessons on Wednesdays and Saturdays at Bali National Golf
(2/18/2018)
American Dies While Surfing
American Living in Bali Dies While Surfing off Sanur Beach
(2/18/2018)
A Nation of Islands; A Nation of Sails
Indonesian Traditional Pinisi Sailing Ships Named Icon of Cultural Heritage
(2/18/2018)
All [News]!