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The Butler Did It!

St. Regis Introduces a Brood of Butlers on their Balinese Beachhead.


(9/29/2008)

With the opening on September 15, 2008, of the St. Regis Bali Resort the first troupe of English-style butlers are now on duty setting new standards for service and pampering on an island already renowned for outstanding hospitality.

Rony Sharp & Robert Johnson

The resort is also the first in Bali to appoint an international Chief Butler, Tony Sharp, and Assistant Chief Butler, Robert Johnson, winner of 'Butler of the Year' award by the International Guild of Professional Butlers.

Tony Sharp has been butler to the US ambassador to Australia and tycoon Kerry Packer. His last assignment was Chief Concierge and Head Butler, training butlers at the exclusive The Nam Hai Hoi An Resort in Vietnam. His assistant, Robert Johnson is a graduate of The Ivor Spencer International School for Butlers - Britain’s oldest butler school. Johnson, an Indonesian national, has also worked for 10 years serving the family of an Asian business tycoon, including four years as Head Butler and Assistant Estate Manager at Parrot Cay Resort in the Turks & Caicos.

In keeping with its brand vision and reputation for refined, timeless elegance and peerless service - St. Regis Bali Resort is importing its service tradition to Bali with personal butlers for every guest at its regional flagship resort.

Butlers at the St. Regis

The St. Regis' Butlers are a hallmark of the company's brand; uncompromising in their pursuit of excellence, seeking to always exceed the expectations of the well-traveled. Their trademark is providing ever-present, unobtrusive service while anticipating every need of their guests.

A creative element of the Resort's butler service is that in addition to a system of on-call service, they also offer a 12-hour and 24-hour personalized butler service. Every villa in the resort features its own butler quarters with a separate entrance to permit round-the-clock guest support.

Beyond preparing coffee and tea, or packing and unpacking suitcases, the butlers play the role of an experienced personal assistant; anticipating and catering to the needs of guests.

Tony Sharp's dedicated team were strategically recruited prior to the Resort's opening to undergo an intensive training program conducted by Australian consultants Magnums Butlers. Magnus Butler's Founder and Chief-trainer, Josephine Ive, was herself a butler to High Court Judges in Australia. In addition to a wide range of specific service skills, the training schedule also included modules on maintaining a positive mind-set, proper behavior and "effective thought processing methods."

Beyond the regular on-call services one would expect from a well-trained personal assistant, the St. Regis butlers are also trained in both food and beverage skills including mastering how to perfectly prepare fresh eggs-to-order – an important skill to help each villa guest start the day.

Additional training has been provided by the Resort's German sommelier covering the history of wines, major wine regions, grapes varietals and tasting knowledge. The Butlers also have a thorough grounding in the area of tea service, cigars and premium caviar.

Because the modern traveler is typically "wired" – The St. Regis Bali Resort features Internet Protocol (IP) phones in all suites and villas and, of course, the butlers have received advanced technology training.

As explained by Tony Sharp, "The St. Regis Bali Resort Butler Service promises to leave guests with an exceptional experience which will be remembered for a lifetime and, in the end, a 'bond' with the butler is made."



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