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Bali News

Rude Salesmen Call More than Twice

Practical Tips for Dealing with Aggressive Timeshare Salespeople in Bali.


Bali News: Rude Salesmen Call More than Twice
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(12/21/2009)

In the developing story of unethical behavior by the timeshare industry threatening Bali's tourism sector, Bisnis Bali quotes the Chairman of Privet Bali - a marketing association of Bali tour operators focused on the Russian market, describing one method in which time-share operators collect names for use in making contact with his clients. According to Nuku Kamka, time-share spotters at Bali's airport look for sign boards from travel agencies and hotels bearing the guest's name and their hotel's identity. This information is later used by the timeshare operators to telephone the subject hotels and establish contact with guests.

Many timeshare operators employ native speakers, pose as employees of bona fide travel companies and offer prizes and other enticements. Rudeness and aggressive persistence are hallmarks of disreputable timeshare operators' sales pitch, resulting in complaints from harassed visitors.

Kamka told Bisnis Bali that Russian visitors to Bali served by the 13 member companies of his organization have become embittered by the repeated telephone calls and dogged sales pitches that detract from their holidays in Bali.

Many hotels and travel agents have introduced security measures, including steps to keep secret the hotel names or client names.

If your visiting Bali, here's some practical measures to thwart Timeshare Operators hell bent on interfering with your holiday:

• Most leading hotels and tour operators have taken measures to keep your hotel name a matter of private information. If in doubt, ask your hotel or agent to be discreet in the way they handle this information.

• If you begin to receive unwanted phone calls during your stay in Bali, contact the hotel's management, asking them to screen your incoming calls.

• No one has the right to be rude or aggressive in dealing with a Bali visitor; both traits are inimical to Indonesian culture which places a premium on politeness and hospitality. Remeber: you are entitled to break off and walk away or hang up the phone in any discussion or transaction not to your liking.

• Guides employed by licensed travel agents in Bali almost invariably are uniformed and carry a company identity card. If you find any aspect of the service provided by a travel or service organization objectionable, note the identity of the representative or ask him/her for a copy of their identity card (KTP), making note of this information for subsequent reports to your hotel and tour operator.

• If you doubt the company affiliation claimed by the sales person, ask the hotel management to contact the company so you can verify identity of the sales person. If their representative is bothersome, ask the company to cease and desist in their bothersome behavior.

• Many timeshare operators employ foreign nationals, many without the proper immigration and manpower permits. If you are confronted by a foreign national timeshare salesperson who just won't go away, snap a picture with your camera or your hand phone, advising the salesperson of your intent to make a formal complaint. This may assist in bring the "sales call" to a rapid end.

Related Article

[The Buying and Selling of Names of Tourists in Bali]


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