Further proof of both the management and financial turn-around now underway at Garuda Indonesia, the national airline has just been ranked as the best carrier for service among all Southeast airlines.
The ranking, conducted by the Centre for Asia Pacific Aviation (CAPA), gave Garuda the highest service score of 8.48, followed by Bangkok Airways (8.4), Singapore Airlines (7.68), Thai Airways (7.32) and Malaysian Airlines (7.0).
Quoted in The Jakarta Post, Garuda's president Director boasted, "Garuda has been implementing a business transformation program that covers all aspects of the company."
Garuda is adding new aircraft to its fleet and providing innovative customer services – such as its new visa-on-board service.
CAPA provides independent research analysis for the aviation industry, performing comparative studies for airlines operating in the Asia-Pacific, the Americas, the Middle East and Africa.
The positive service survey report is seen as a boost to Garuda's plans to offer a portion of its shares to the public in Q1 2011.
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