Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · May We Have a Moment of Your Time?
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

May We Have a Moment of Your Time?

ASITA Bali Executive Wants Government to Survey Visitor Satisfaction.


Bali News: Bali, Indonesia, ASITA, questionnaire, Bagus Sudibya
Click Image to Enlarge

(6/11/2011)

The coordinator for Bali, NTB and NTT for the Indonesian Association of Travel Agents (ASITA), Bagus Sudibya, is recommending that the government distribute questionnaires to tourists staying in hotel in order to measure the quality of service within Bali's tourism sector.

Quoted by Bisnis Bali, Sudibya said on Wednesday, June 8, 2011, that the proposed questionnaire would help the government monitor tourist satisfaction during their stay in Bali. He explained that tourists could be urged to fill out the government questionnaire that can be given to them while staying at a hotel and collected at the hotel or airport before the tourist leaves the country.

Sudibya described that the government in its role as a regulator must seek information on the level of satisfaction experienced by Bali visitors. Customer satisfaction should, according to Bagus, encompass all aspects of service experienced by tourists during their Bali stay. In the proposed questionnaire the tourists can be asked about the quality of service at Bali's Ngurah Rai Airport, tourism transport services, hotels, the quality of guides, services provided by tour agents, the experience of visiting Bali's tourist attractions and souvenir shops. He said the questionnaire should be presented in several foreign languages to facilitate understanding by international visitors.

Bagus contends that if Bali wishes to be serious in managing tourism, it is mandatory that Indonesia constantly strive to improve the quality of the service provided to tourists. "A country that is serious in managing tourism will certainly make a questionnaire measuring satisfaction and product quality," added Sudibya.

He said that the regency and municipal governments of Bali all levy hotel and restaurant taxes (PHR). The taxes collected should be used to improve satisfaction levels. Sudibya urges that the regency of Badung, as the biggest recipient of PHR funds, could commence the program of questionnaire distribution. He said that on a practical level there needs to be an agency that distributes and collecting the completed survey forms. Saying the forms have to be easy to understand, Bagus said a minimum of 10 questions should be included in the forms and that negative reports (e.g. such as the ‘head hunting' practices within the Chinese market) should receive the attention of the government for follow up action.

Said Sudbiya, tourism operators who provide services that are unethical should be given corrective measures in accordance with the law.


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

   

 
 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Baliís Loses Much-Loved Tourism Pioneer
Ida Pedanda Gde Ngurah Karang Ė Founder of Segera Village Hotel Dies at 87
(12/21/2014)
Fun & Sun Costs More in South Bali
Price of Waters Sports at Tanjung Benoa, Bali Increase by 30%
(12/20/2014)
Fire in East Denpasar
Fire Destroys 7 Shop Houses in East Denpasar, Bali
(12/20/2014)
Mantra for Difficult Times
Australian Mantra Hotel Group Scales Down its Plans in Tough Bali Marketplace
(12/20/2014)
Be Prepared
Bali Identifies Areas at Risk of Natural Disaster and Maps Plans to Minimize Destruction
(12/20/2014)
When Sleighs Wonít Do
Bali Airport to Operate 134 Extra Flights Over Christmas and New Year Period
(12/20/2014)
When a Bay Becomes a Quagmire
Editorial: We Support Jakarta Globe Call for President Joko Widodo to Cancel the Benoa Bay Reclamation
(12/20/2014)
4.25 Million Foreign Tourists to Bali in 2015?
Bali Seeks to Add 500,000 Tourist Visitors in 2015
(12/20/2014)
That Takes the Lot!
Baliís Tanah Lot Temple Experiencing a Record Number of Visitors Leader Up to Year End Piodalan Ceremony
(12/20/2014)
Shanghaied No More
Singaraja, Bali Immigration Office Deports 282 Foreign Workers in 2014
(12/20/2014)
Different Strokes Apply in Bali
Pendawa Beach Visitors in Bali Reminded that Sexual Activity and Swimming While Menstruating are Strictly Not Allowed
(12/20/2014)
Bali Non-Stop to Cairn, Australia
JetStar to Fly Direct Three Time a Week Cairns to Bali Flights Starting in March 2015
(12/20/2014)
All [News]!