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Trying to Keep the Customer Satisfied

I Putu Agus Anuarta, Assistance Chief Concierge, The Laguna Resort And Spa Elevated to Adherent Member Of Les Clefs DíOr - The Society Of The Golden Keys


Bali News: Trying to Keep the Customer Satisfied
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(8/10/2012)

Les Clefs d’Or Singapore have welcomed Agus Anuarta, Assistant Chief Concierge at The Laguna Resort & Spa as an “adherent member.”

Prior to this promotion, Agus has been a “local member” of Les Clefs d’Or Singapore since 2010.

Les Clefs d'Or is an elite association of the world’s leading concierges employed at some of the world’s most highly regarded hotels and resorts in guest service roles within the concierge department. The organization aims to improve and maintain the quality of service provided by the concierge staff in their hotels.

Agus Anuarta has been with the Laguna Resort & Spa for almost 15 years. Previously working as a Bellman he was promoted to Assistant Chief Concierge in August 2011. He is currently supervising four concierges and fifteen Bellmen at the Resort. As an “adherent member” of Les Clefs d’Or Agus says his goals are, as far as humanly possible, to meet every guest request.

Agus next step in Les Clefs d’Or is to acquire a full membership status, a step that requires a minimum of 7 years experience in the hospitality industry and a minimum of 5 years in the capacity of a concierge.

As Agus contemplates his future rise that will earn him the right to wear the golden key of the organization on his lapel, he continues to his daily routine of looking after the needs of The Laguna’s Resort’s guests, championing the organizations motto of “service through friendship.

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