Bisnis Bali reports that complaints regarding the telecommunication sector were those most often registered by Bali consumers in 2012 via the local branch of the Consumer Protection Bureau (YLKP).
Many of these complaints dealt with fraud cases using SMS seeking prepaid pulses were among those reported to YLPK-Bali.
The Director of the YLPK-Bali, I Putu Armaya, told the press that in 2012 said his office handled a total of 273 formal complaints.
Telecommunication cases constituted 61 (22.35%) of all complaints. Public complaints were also received regarding poor service provided by PT Telkom, PDAM (The Water Board) and PLN (The Electrical Power Board) totaling 57 cases (20.88%); on-line shopping 35 cases (12.82%); insurance services 27 cases (9.89%); credit cards 22 cases (8.05%); services provided by the police for licensing and vehicle registration 20 cases (7.32%); educational services 18 cases (6.59%); transportation services 15 cases (5.49%); banking services 10 cases (3.66%) and 8 cases (2.93%) regarding hospital services.
Armaya said many of the consumer complaints were successfully resolved without litigation, through mediation provided by YLPK between the consumer and service provider. He said the best approach is for companies to cover and replace any losses suffered by the consumer.
Armaya said he regretted the lack on Consumer Protection Courts in Bali, with only one court established in Denpasar, but with more needed in each regency of the province. In terms of priority, a consumer court is most urgently needed in Badung regency where most of Bali’s tourism businesses are located.
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