Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Complaining at the Highest Level
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

Complaining at the Highest Level

Australian International Airlines Ranked in Terms of Fewest Passenger Complaints Received


Bali News: Australia, Airline Customer Advocate, ACA, Jetstar, Tiger Airways, QANTAS, Virgin Australia, passenger complaints
Click Image to Enlarge

(2/23/2013)

The Australian Airline Customer Advocate (ACA) has published a report comparing for the period July to December 2012 the Australian carriers flying internationally, measuring each airline in terms of the number of complaints received.

According to the statistics compiled by ACA, the winners and losers were:

  • Virgin Australia ranked best, with only 0.14 complaints received by the ACA for every 100,000 passengers carried.
  • QANTAS came in second-best with 0.16 complaints per 100,000 passengers flown.
  • Jetstar racked up 1.44 complaints per 100,000 passengers.
  • For cancellation and refund requests, Tiger Airways ranked worst with average 2.17 complaints per 100,000 passengers during the period June-December 2013.
ACA who serve the public by moderating complaints against the airlines say they received a total of 442 complaints during the July-December 2012 period. Of that total, 429 complaints were finalized with 283 in the passengers' favor. The average complaint took 14.3 days to resolve.

The ranking top complaints received by ACA were:
  1. Cancellation/refund request 31%
  2. Flight delay or cancellation 18%
  3. Fees or charges 16%
  4. Website 9%
  5. Terms and conditions 5% 


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

       

 
 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Sandalwood and Jasmine under SailSensation
SailSensation Launches Thrice-Weekly Indian Themed Dinner Cruises
(3/2/2015)
Women Transforming the World from Bali
International Women’s Conference to Be Held in Nusa Dua April 5-6, 2015
(3/1/2015)
The Importance of Lighting Rods
West Bali Man Suffers Burn After Lightning Strike While Urinating Under a Coconut Tree.
(3/1/2015)
Pay More at the Door
Bali Plans to Charge Foreign Visitors More When Visiting Provincial Tourism Objects
(3/1/2015)
Less Time in Lines at Bali’s Airport
Bali Airport Adding 4 More VOA Desks to Speed Processing Time on Arrival
(3/1/2015)
Bali’s Fading Identity
Bali Investors Accused of Giving Short Shrift to Balinese Architectural Finishes, Cultural Values and Environmental Sustainability.
(3/1/2015)
Life’s a Breeze in Nusa Dua
Ritz-Carlton Bali Hosts Industry and Media to Beachside Cocktails
(3/2/2015)
Allowing Bali to Compete Internationally
Ngurah Rai International Moves Up Dramatically in Rankings of the World’s Airport to Number 60
(3/1/2015)
A Bachelor’s Party in Paradise
ABC Television Episode of ‘The Bachelor’ Features Romance at The Mulia Resort and Villas in Bali
(3/1/2015)
Leave Your Valuables at Home
Tourism Industry Asked to Warn Bali Visitors of US$250 Value Limit on Personal Items
(3/1/2015)
Teaching the Rules of the Road
Bali Opens a ‘Traffic Park’ to Teach the Public How to Drive Safely
(3/1/2015)
Women in Love
‘Women in Love’ Solo Exhibition by Teguh Ritma Iman at Ganesha Gallery in Bali March 10 – May 14, 2015
(3/1/2015)
All [News]!