To print: Click here or select File and then Print from your browser's menu.

 

---------------------------------------------------------------------------
© 2011 - 2016 Bali Discovery Tours, All rights reserved.
This message originated from http://www.balidiscovery.com/
Find it online at http://www.balidiscovery.com/messages/message.asp?Id=9986
---------------------------------------------------------------------------

 

This Lion has No Pride

Hundreds of Lion Air Passengers Waiting for Compensation Following More than Four-Hour Delay in Denpasar-Jakarta Flight

(11/6/2013) Nearly two hundred passengers on board Lion Air (JT 033) flying from Denpasar to Jakarta on Sunday, November 3, 2013, were delayed by more than 4 hours.  Bisnis.com reports these passengers are angered at Loin Air's refusal to honor an earlier promise and legal obligation to pay Rp 300,000 (US$27) in compensation.

The newspaper reports that the compensation promised to all passengers upon arrival on Sunday evening in Jakarta had yet to be paid on Monday.
The passengers were apparently also denied light refreshment as stipulated under the Aviation Law of 2011 (PM No. 77/20122) concerning commercial air passengers and flight delays.

Donald, a passengers scheduled to fly on JT 033, told the press that the plane was originally scheduled to depart Bali at 6:15 pm on Sunday evening. Several minutes before the scheduled departure time, a delay of the flight until 7:00 pm was announced due to late arrival of the aircraft from Jakarta. In the end, the plane departed Bali at 10:23 pm – more than four hours late.

Videos of angry passengers arguing with Lion Air in Bali were quickly posted to YouTube. The video shows a heated debate between Lion Air ground staff and angry passengers over compensation.

An Airline staff member named “Fendi”  assured passengers that compensation would be paid upon landing in Jakarta. In Jakarta, however, the promised compensation was not prepared or paid as primised on Monday morning, November 4, 2013.

According to the Bisnis.com, the secretary of the Lion Air Group, Aditya Simanjuntak, was unable to answer the newspaper’s questions on when the promised compensation would be paid. Meanwhile, more senior members of the Airline’s management were unavailable for comment due to their absence in Bangkok attending the launch of Thai Lion Air.

Bisnis.com published the following passenger-supplied chronology of the delayed flight incident for JT 033 Denpasar-Jakarta on Sunday, November 3, 2013:

The Official Record

A check of the Flightaware.com website - an internationally recognized international on-line flight tracking system, records that the scheduled departure time of JT 033 on Sunday November 3, 2013 was 06:15 pm, but, in fact, actually departed Bali at 10:23 pm – clearly more than four hours after schedule. [Flightaware data

Related Articles

Lion Air to Pay Rp. 19.1 Mn for Lost Baggage

Taming a Tardy Lion

Management Problems Causing Lion Air Slow-Down?

Oh Captain! My Captain!

Fear of Flying