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Balidiscovery.com Interviews the Managing Director of Contiki Resorts as He Prepares to Open New 133-Room Property in Bali.
Recently, balidiscovery.com caught up with the Managing Director of Contiki Resorts International, Mark Campbell, in town to supervise the finishing touches on their 133-room Contiki Resort in Bali schedules to open in September 2005.
Located in the popular Seminyak area of Bali in the site of the former Bali Sapir Mabisa, the Contiki Resort is a niche property restricted to guests between the ages of 18-35 years.
Mark Campbell: The Interview
Balidiscovery.com: Mark, welcome to Bali. Contiki's a new brand to Bali. Can you tell us more about the company, where it operates, and what its future plans are?
Campbell: Contiki is part of the Travel Corporation. Contiki markets exclusively to 18 to 35 year olds. It historically has offered only coach touring experiences through out United Kingdom, Europe, U.S.A., Canada, New Zealand and Australia. It has marketing and sales offices around the world. As a way of extending the brand and offering a different style of experience to the 18 to 35 we have moved into providing resorts experiences. Prior to opening Bali we have opened Contiki Resorts on the Great Barrier Reef in Australia and in Mykonos in Greece. Due to a number of operational reasons we decided to discontinue with the property in Australia.
Our plan over the next three years is to have six resorts around the world. This will include Contiki resorts in Tropical North Queensland in Australia, in Mexico as well as a ski resort in the Northern Hemisphere. For each of these resorts we plan to take an equity interest in the property as well as the management of the resort.
balidiscovery.com: Bali is the second destination for a Contiki Resort property. What prompted the decision by your company to open its second property in Bali?
Campbell: Bali was the logical destination for our second property due to its high profile in Australia as well as in our target market. In addition there is good airline support of the destination from key Australian airports.
Contiki Resort Bali is a joint venture between Contiki and Kadek Wiranatha. (Editor's Note: the Owner of Air Paradise.) The Travel Corporation works with Pak Kadek and his associated companies in many different areas and this was the next step in that relationship.
balidiscovery.com: A Hotel catering to a limited age group of 18-35 seems like a challenging proposition, both from a marketing and operational perspective. What does you company see as the specific needs and characteristics of this market and how the new Bali property will meet that profile?
Campbell: It is a market that we know very well. We have been working in it for many years. The key is providing a wide range of activities and resort style experiences within the resort. To do this we have a developed a concept called CAPS - Contiki Action Planners. Their role is to ensure that our guests have a memorable experience in Bali. The concept is not about being intrusive to the guest but having lots of options for the guests from which they can choose what to do and when to do it.
What is also important is having the right facilities. We are positioning the resort as 4 stars and in that regard the resort has been extensively refurbished. This has included the addition of a large lagoon style pool with its very own beach, a large gymnasium / aerobics / yoga, a small movie theatre. DJ will play during the day and evenings from different areas around the resort setting the mood of the resort. We will have a nightclub, which is the refurbished Scandals Nightclub - a venue with quite a history in Bali. There is also a seven treatment room spa which is surrounded by tropical gardens.
In addition our guests will be offered a range of tour options around Bali, many of these will be 'exclusive' trips for our resort guests.
To be successful our resort pricing for all facets of the business will be very competitive with what is found in and around Bali. The tariff includes both breakfast as well as dinners. On certain nights these dinners will be events in themselves.
balidiscovery.com: In the wake of the Bali bombing of 2002, security must have been a topic of discussion in deciding to create a Bali property. How do you assess the current security situation in Bali and what general precautions does your company put into place to ensure the safety of its clients?
Campbell: Security is very important to Contiki resorts, no matter where in the world we operate. We have put in place a range of security measures at Contiki resort Bali
balidiscovery.com: In the first couple years of operation where are you projecting most of your guests will come from?
Campbell: We are planning initially that the majority of the business will come from Australia. We will also be suing our extensive sales distribution system to target New Zealand, United Kingdom and Europe. We hope that this will be 15 to 20% of our business within two years.
balidiscovery.com: Well, that all sounds exciting. Is there some plan afoot that will allow those of us who've just missed the upward age limit by a couple of years the chance to view the new Resort? You know, something on the order of family day at summer camp?
World Number One Rated Player Will Compete at Wismilak International Tournament September 11-18, 2005
Wismilak International Tennis Tournament in Bali has attracted the biggest gun in women's tennis, world number 1 Lindsay Davenport, to play in Bali in September.
"We are very happy to announce that Lindsay will play in Bali. We had talks with her a couple of days ago and she said she was anxious to come," tournament director Kevin Livesey announced on Thursday, August 4, 2005.
The big-serving, powerful hitting groundstroker from California has amassed 47 singles crowns and 35 doubles titles. She has won all the Grand Slams with the exception of Roland Garros, and lost a marathon Wimbledon final in July to Venus Williams after holding match point.
Svetlana Kuznetsova Also Confirmed for Bali
Davenport and world number four and defending champion Svetlana Kuznetsova are the two top 10 players confirmed for the US$225,000 Bali tournament which will run from Sept. 11 to Sept. 18. Other high-ranked players are number 11 Patty Schnyder of Switzerland, whose left-handed game always presents a threat; number 13 Alicia Molik of Australia, who is recovering from an inner ear infection; and number 19 Jelena Jankovic of Serbia-Montenegro.
"I'm delighted to announce that we have a strong field in the tournament in Bali. The reputation of the tournament as one that offers fierce competition in a relaxing environment is a tribute to all those who make Wismilak International such a popular event with both players and spectators," Livesey said.
Top Asian Players Coming to Bali
The emerging group of young Asian players is represented by India's Sania Mirza, whose impressive performances in U.S. Open tune-ups this month will likely bring her ranking from the current 59 into the top 50 next week, and number 61 Akiko Morigami.
Indonesia's Angelique "Angie" Widjaja, still recovering from knee surgery last November, has been included in the main draw thanks to a wild card. Angie, who won the tournament in 2002 but whose ranking has dropped from the low 70s to 219, will receive one of the two wildcards on offer.
"Angie is Indonesia's great player. Unfortunately she has been injured lately. She is not playing in the U.S. Open but she hopes that she will be fit to play in Bali," Livesey said. He added that the other wildcard recipient would be known about one week before the tournament date.
Indonesia's highest-ranked player after Angie is Wynne Prakusya (391), followed by Ayu Fani Damayanti (471), Romana Tedjakusuma (487) and Sandy Gumulya (566).
Garuda Cabin Preparing to Strike?
2,300 Attendants Threaten to Stop Flying August 12-14, 2005.
The 2,300 cabin crew of the Indonesian national flag carrier Garuda are threatening to walk off their jobs from August 12-14, 2005, if their demands for salary and benefit increases are not met.
The head of the Association of Garuda Cabin Attendants (IKAGI), Zainuddin Malik, said that the planned work stoppage had become virtually a certainty due to a deadlock in long-standing tripartite negotiations involving the cabin crew, the airline and the Indonesian Government.
Meanwhile, an Airline spokesman has called on IKAGI to suspend strike plans, appealing for a recently hired international consultant contracted to review remuneration structures at Garuda to be given a chance to make its recommendations.
Government Pledges Not to Intervene
While calling on Flight Attendants not to go ahead with the planned strike, Indonesia's Minister for State Owned Enterprises, Sugiharto, has labeled the coming strike as an "internal problem" of the for the financially troubled national carrier in which the Government will not intervene.
If the strike comes off as planned, it will effectively ground the fleet of the airline which serves an extensive domestic network together with international destinations in the Asia-Pacific region.
IKAGI has sought to warn passengers of the coming strike, while at the same time promising to continue to work on flights operating to Aceh where a massive post-tsunami humanitarian effort continues.
The Good Earth of Rhone Valley
Visionary Wine Maker Michel Chapoutier and The Legian's Master Chef Nam Nguyen Join Forces with Michel Chapouier for An Evening of Fine Dining on Saturday, August 20, 2005.
Michel Chapoutier is passionate about wine – its history, its manufacture and its future possibilities.
14 years ago, when he was only 26 years old, he assumed the mantle of "wine maker" in his forefathers vineyards, bringing dynamic visions – unfettered by prejudice – of how wine should be produced.
Committed to absolute "authenticity" in wine, Chapoutier believes "great wines are produced in the vineyard, not the cellars," relying on biodynamic agricultural practice rooted, both literally and figuratively, in the legendary diversity of soils found in the Rhone valley.
Engaged in an exciting personal eonoquest - Michel Chapoutier lives in two worlds - lending his expertise and savoir faire in the production of both new and old world wines wherever his travels take him: his native Couteaux d'Aix, Banylus, Roussillon or South Australia.
The soil of each new land – hold for Michel Chapoutier the unique geological promise of unexplored terroir where he can marry his much-treasured transplanted grape vines with wine making's best practice. This is the heart and soul of Chapoutier's approach to wine-making.
Fine Wine and Dining – August 20, 2005
In its continuing series of fine wine dinners, The Legian will again host an exclusive wine dinner in its ocean-side venue The Restaurant on Saturday, August 20, 2005.
A five-course dinner complemented by wines personally selected and presented by Michel Chapoutier promise a memorable evening for those lucky enough to secure one of the limited seats available.
A casual beachside Champagne reception starting at 7:00 p.m. sets the convivial tone for the evening before guests adjourn to The Restaurant for a sumptuous dinner lovingly prepared by the Resort's Executive Chef Nam Nguyen.
Chapoutier Wine Dinner -August 20th, 2005
Five-Spice Yabbies with Grilled Watermelon
Petite Ruche Blanc 2003
Steamed Fillet of Barramundi with Tomato, Nyon Olive Nage
Roasted Squab with Wild Mushroom, Foamy Sauce of Almond
Mordorée 1992 et Pavillon 1992
Vanilla Crème Brulee with Green Apple Sorbet
Beaume de Venise 2003
The Legian Blend Coffee or Selection of Teas - Mignardises
Price and Reservations
Seating is limited and reservations are essential for an evening priced at Rp. 1.2 million per person (approximately US$134) – including Champagne reception, five-course dinner, accompanying wines, and 21% tax and service.
More information or reservations can be obtainedvia the e-mail link provided.
Bali's Fishing Fleet Clogs Benoa Harbor in Protest of Increased Fuel Costs.
An August 1, 2005 increase in the cost of fuel charged to Bali's local fishing fleet - from Rp. 2,200 per liter (approximately US$0.22) to Rp. 5,480 per liter (approximately US$0.55) – has caused an estimated 400 fishing boats refuse to go to sea. Accordingly to guidelines issued by the Government, the increased fuel costs apply only to ships weighing greater than 30 gross tonnes.
While authorities are unclear if the refusal to go to sea is a a more genuine reaction to the added burden of higher fuel costs or an organized protest, there are concerns that Bali's only main port may become completely congested if the "stay ashore" movement widens and involves the 700 long-line tuna boats estimated to make their home port in Benoa harbor.
A Protesting Fishing Fleet
With berthing facilities overwhelmed by the number of ships refusing to go to sea, the open water areas throughout the port (both the eastern and western anchorages) are becoming increasingly crowded by the hundreds of boats resting at anchor, offering navigation challenges to all other traffic using the port basin.
Passengers joining dinner and day cruises from Benoa Harbor are viewing boats decorated with banners and posters protesting the fuel hike. Fishermen, interviewed by the Indonesian-language Bali Post, are threatening to continue their port-blocking action until their demands for lower fuel costs are met.
Owners of the long-line fleet insist that higher fuels costs have made it economically non-viable to go to sea.
On Monday morning, August 8, 2005, the overcrowded situation had eased somewhat with the fishing fleet obeying the Port Master's request to anchor in the western acnhorage, opposite the dedicated fishing port. However, given the limited size of that area, there are concerns that the hundreds of boats unable to go to sea will continue to offer special challenges to safe navigation around the harbor basin.
US$3 Million Needed for Bali Tourism Promotion
Bali Tourism Board Chairman Calls for Massive Boost in Funds Available for Bali Promotion.
Putu Bagus Antara, the Chairman of the Bali Tourism Board (BTB) says at least US$3 million is needed to promote Bali tourism abroad.
Quoted in the Indonesian-language Bisnis Indonesia, Antara said these funds could be use to consolidate the marketing efforts of the nine stake-holding organizations that comprise BTB.
In addition to the provision of funds for overseas marketing, Antara also called on quick action to be taken on improving the quality of the Island's tourism product and infrastructure in order to continue the present pattern of growth in tourist arrivals.
A Lack of Quality
While admitting that tourist coming to Bali are hitting record numbers, the "post Bali bomb" visitors have declined in terms of quality, both as respects length-of-stay and average-daily-expenditure while on Bali. As a result and despite the improving aggregate number of visitors, many parts of Bali's tourism industry are still awaiting economic recovery.
With the BTB scheduled to hold its first general meeting of stakeholders in August, Antara is hopeful that the provincial government will soon begin actively funding an independent body charged with tourism promotion for Bali. The Chairman of BTB was chagrined at the fact that Bali and Indonesia were no longer seen as competitive threats by competing destinations such as Malaysia, who instead now look to destinations such as Vietnam and Cambodia as more likely challenges to their share of the global tourism market.
Jero's Optimistic He'll Meet Tourism Targets
Tourism and Culture Minister Thinks Targeted 6 Million Visitors for 2005 Remains Realistic Following Change in Visa Policy.
Antara News Agency reports that following the recent introduction of expanded visa-on-arrival facilities, Minister of Culture and Tourism Jero Wacik is increasingly confident that Indonesia will hit its stated target of 6 million tourism visitors in 2005.
Speaking in Padang, West Sumatra, Wacik said, "We are optimistic of reaching the target because starting August 1, we will open a visa on arrival facility to people from China, India and Middle Eastern countries."
The Tourism Minister feels the effect of the new visa policy will have an almost instantaneous impact on arrivals, with monthly arrival totals increasing on a month to month basis through the end of the year.
Back for Another Assignment in Paradise, Canadian Mark Swinton Takes the Helm in Bali at The Balé.
Fresh off his most recent assignment as General Manager at the Dai-Ichi Hotel Saipan Beach in Micronesia, Canadian Mark Swinton has accepted the top job at the 20-suite luxurious The Balé in Bali.
Swinton is a veteran hotelier with years of Asia experience, including a stint as the Resident Manager of the Melia Bali Villas and Spa Resort. Reflecting on his new position Swinton said, "Returning home to Bali and joining such an outstanding facility as The Balé, is a dream come true. My focus will be to develop new markets for the resort while enhancing the resort's successful programs and strategies."
The Balé is a unique boutique hotel with 20 individual luxurious Balinese pavilions. Build out of blond Yogya stone and cooled by private garden and fountains, The Balé is located on hill location overlooking the Indian Ocean and the fashionable Nusa Dua area in Bali, adjacent to the Bali Golf and Country Club.
Business and Industry Electrical Rates to Increase
Substantial September Hikes to Hit Large Scale Customers During Peak Evening Hours.
Within the framewrok of the Government's efforts to curb energy usage, the State Electrical Board (PLN) will be charging large-scale business, industrial and government power users nearly 30% more for electrical consumption between the peek usage hours of 6:00 - 10:00 p.m. every day.
In addition to higher usage rates during peak hours, large-scale power users will also face the daunting prospect of paying penalties of up to 4 times their normal peak period rates whenever power consumption exceeds pre-estbalished peak limits.
PLN hopes the penalty tariffs for industry and business will encourage power conservation thereby reducing the cost of fuel subsidies provided by the Government for the fuel oils needed to drive PLN's power generating plants.
The power cost hike, which will affect only customers using more than 200 kVA, will become effective September 1, 2005.
Indonesian Tourism Waiting for its Wake-Up Call
Tourism Observers Hope Long Delayed Appointment of Top Level Tourism Officials Will Herald a More Pro-Active Tourism Stance.
The Indonesian-language Bisnis Indonesia quotes Adnan Karamoy, the Chairman of the tourism monitoring section of the Team for Economic Recovery (KPEN), as saying that he hoped the long-delayed installation of 1st echelon officials within the Ministry of Culture and Tourism will improve the currently poor state of coordination between the private and public sector on tourism matters. The 1st echelon officials, referred to by Karamoy, are the front-line assistants of the Culture and Tourism Ministry whose appointment has been unexplainably postponed for months by Minister Jero Wacik.
The Tampak Siring Commitment
Lamenting the failure to advance the various points agreed at a special tourism summit held in the Bali Tampak Siring Palace in February of this year, Karamoy said, "President Susilo Bambang Yudhoyono has already directly lead a coordination meeting between tourism-related ministers, governors and even the Chief of Police in Tampak Siring in February; moreover that meeting was followed by Presidential Instructions . However, until now the results of that meeting are not evident."
Commenting on the lateness in the appointment of 1st echelon officials at the Ministry, Karamoy added, "the delay in appointing 1st echelon officials has contributed to delays in the recovery process for Indonesian tourism, following on after a number of other disasters including the tsunami in Aceh and bird flu. Hopefully the appointment of these officials in the Ministry of Culture and Tourism will help to stimulate national tourism development."
The 1st ecehelon officials at the Ministry of Culture and Tourism are scheduled to be sworn in during the second week of August 2005.
Concrete Steps Needed
According to Adnan, the coordinating role given to the Ministry of Culture and Tourism at the Tampak Siring Summit must be followed up with concrete programs, characterized by strong leadership and coordination.
Saying that Indonesian tourism promotion lags badly behind competing countries in the region, Adnan said that Indonesian tourism also faces many obstacles both in terms of regulations and the business environment.
His team at the KPEN has called for the establishment off Tourism Satellite Accounting (TSA) systems in order to fully understand the widespread effects of tourism on the national economy. His committee also sees the need for a body charged with carrying out the public relations and promotional policies of the Ministry, as well as the need for an urgent revision of the now out-dated 1990 laws on tourism.
April in Paris
Local Le Meridien Nirwana Hotel Staff Wins Trip of a Lifetime to Paris.
Excellence in your job brings special rewards; especially when you work at Le Meridien Nirwana Golf & Spa Resort near Bali's famed Pura Tanah Lot.
Ony Eko Foedjajanti (Ony), a veteran of 5 years employment at the Bali Resort was recently voted "Employee of the Year" by the staff and management of the hotel and, as a result, was awarded an all-expense-paid trip to Paris.
Traveling to Paris in April 2005, Ony joined more than 100 other Employees of the Year from Le Meridien Hotels around the world for a four-night stay in Paris at Le Meridien Montparnasse.
Her first trip abroad, Ony recently shared stories of her trip and photographs with balidiscovery.com.
Arriving a chilly April morning in late April, Ony, who has lived her entire life in the warm tropics, was immediately amazed to discover nature caught in a change of season with trees just sprouting their leaves and spring flowers starting to bloom.
Cold and sometimes rainy weather apparently did little to deter Ony from crowding as much sightseeing as she could into her all-too-brief 5 day stay in Paris. Coach and walking tours included visits to the Eiffel Tower (as shown on balidiscovery.com), Notre Dame Cathederal, the Louvre Museum, a night of high-kicking Parisian entertainment at the Lido, a boat cruise on the Seine, and a visit to the Palace at Versailles. All that and Ony even managed to fit in an independent exploration of Paris via the Metro system!
While the sights of Paris formed memories to last a lifetime, Only says the true highlight of her visit was when she was personally presented with her Employee of the Year Award Certificate by Le Meridien's Chief Operating Officer, Mr. Robert Riley, (as shown onbalidiscovery.com) at a Gala Dinner held near the Eiffel Tower that lasted until 3 a.m..
According to Dietmar Kielnhofer, General Manager of Le Meridien Nirwana Golf & Spa Resort, the trip won by his Hotel's Sales Coordinator was very well deserved: "Ony is a fabulous, hard working member of the team and always supports her colleagues. We are all delighted she was able to travel to Paris and enjoy the sights and celebrate her achievements with other colleagues from around the world."
Bert van Walbeek Returns to Bali for a 2-Day Seminar on Developing Sales Skills to Secure the Meeting and Incentive Market.
As a follow-up to his much acclaimed MICE Money Making Seminar held in Bali in September of 2004, travel marketing guru Bert van Walbeek of The Winning Edge in Bangkok, Thailand, will return to Bali to conduct another course on September 5 & 6, 2005.
Set in the Bali International Convention Center (BICC) in Nusa Dua, Bert will present 12 interactive modules designed to sharpen participants selling, negotiating and presentation skills with a special emphasis on the lucrative meeting and incentive markets.
Among the areas scheduled to be covered in the 2-day seminar entitled "Selling Bali: Meetings and Incentives as a Tool!" are the importance of personal sales; destination selling; how to make the perfect sales call; developing presentation skills; preparing effective proposals; negotiation strategies and tactics; and how you can become the "complete negotiator."
Conducted in English with extensive supporting course material, the course is designed to develop the skills of senior middle management in the hotel, tour and travel, and destination management industries.
Bert van Walbeek
With nearly four decades of tourism industry experience to his credit, Bert van Walbeek is widely sought out for his insightful and entertainingly delivered views on problem solving and opportunity creation in the areas of tourism management and marketing. Active in a number of regional and international tourism organizations, Bert van Walbeek participated in the Pacific Asia Travel Associations (PATA) Bali Recovery Task Force conducted in the months following the October 2002 terrorist attack.
Popular for the valuable insights his entertaining presentations provide, Bert has conducted a series of Bali seminars to full-house gatherings of senior travel professionals.
Conducted by Bali Discovery Tours in cooperation with Travel Works Communications, the two-day seminar on "Selling Bali: Meetings and Incentives as a Tool" - September 5 and 6, 2005, costs Rp. 1.8 million and includes all course materials, 4 coffee breaks, two lunches, a completion certificate, and a course-completion cocktail gathering on the final day. Additional discount is available to Companies registering more than one participant at the event.