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Delayed Flights: Know Your Rights!

Recent delays in domestic flight schedules have reawakened interest in consumer rights in Indonesia as they apply to air passengers experiencing flight delays and cancellations. 

Minister of Transportation Regulation Number 89 of 2015 Paragraph 2 classifies three types of flight delays and the appropriate compensation that must be paid. 

The three types of flight delays are:

As reported by, flight delays are calculated from the time of “push-back” from the originating airport’s parking bay against the published departure time and on the time when the plane comes to a halt in its parking slot and shuts down its main engines against the published arrival time.

The mandated compensation due to commercial air passengers is linked to the length of the actual delay.

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