Indonesian President Joko Widodo has asked that the Immigration Department simplify and ease the process for obtaining visas-on-arrival (VoA) and Limited Stay Permits (Kitas), particularly for foreign investors.
As Beritasatu.com and Beritabali.com report, the President’s instructions come after receiving many complaints regarding immigration service. The President spoke while leading a meeting convened with top officials to discuss VoA and Kitas at the National Palace in Jakarta on Friday, 9 September 2022.
The President said that he had received so many complaints regarding immigration that he hoped a total transformation would now occur to ease and improve services from the government agency.
President Joko Widodo commented: “What I have seen and conveyed to me has come from investors, tourists, people wanting to obtain a Kitas, or a resident permit. I feel that immigration continues to arrange and control the process. Until when? When will this end? This is difficult.”
For these reasons, President Widodo calls for a complete revamp of how immigration handles VoA and Kitas. He said the regulations must be simplified and serve tourists and investors coming to Indonesia.
“This has to change. The atmosphere of immigration should be one of service and facilitation. There needs to be a total change. If we want to attract investment and tourists, there needs to be a change,” said the President.
“This needs to be changed; it must be. What should be its aura is to facilitate and serve. It must change completely. If we want investment and tourists to come, it must be changed,” said Jokowi.
Joko Widodo also said the importance of granting VoA or a Kitas to potential investors must also be seen from the perspective of the investment’s size, job creation, contribution to the economy, and opportunity to enhance exports.
The President cited examples from several countries that have facilitated visas and stay permits for foreigners with economic potential or special skills.
Joko Widodo said he wished to see immigration provide better service and abandon past practices. Easier visas and Kitas for investors and experts are sure to benefit the people of Indonesia.
Sounding an ominous warning to his cabinet and the hierarchy of the immigration department, the President told the cabinet to change the practices of the immigration department, replacing all officials starting from the director-general on down if needed. Adding that if such steps are not taken, nothing will change.